Return & Refund Policy
RETURN & REFUND POLICY
Effective Date: 16 November 2026
Website: mallowmere.storepecker.store
At Mallowmere, we value your trust and aim to deliver high-quality products and a smooth shopping experience. Please read this Return & Refund Policy carefully before placing an order.
No Returns
We do not accept returns once a product has been sold and delivered.
Customers are requested to review product details, images, pricing, sizes, customization options, and descriptions carefully before confirming their purchase.
As many Mallowmere products are handmade, printed, customized, or prepared specifically according to customer requirements, we cannot accept returns or exchanges due to a change of mind or incorrect selection by the customer.
Refunds for Damaged or Defective Items
Refunds are applicable only under the following conditions:
* The product received is damaged, broken, or defective at the time of delivery.
* The issue must be reported within 48 hours of receiving the order.
* The customer must provide the required photographic/video proof of the issue.
Mallowmere will review the submitted evidence before approving or rejecting a refund request.
Unboxing Video Requirement
A clear and continuous unboxing video may be required to claim a refund.
The video must clearly show:
* The sealed package from all sides before opening
* The complete unboxing process without cuts or edits
* The product immediately after opening
* The damaged or defective product clearly visible
* The packaging condition, where relevant
Refund requests without the required proof may not be accepted.
Refund Process
If your refund request is approved:
* The refund will be processed to the original payment method only.
* No cash refunds will be provided.
* Depending on the nature of the issue, Mallowmere may offer a replacement or refund at its discretion.
* Refund processing may take 5–7 business days after approval, depending on the bank or payment provider.
Items Not Eligible for Refund
Refunds will not be issued in the following cases:
* Required proof, such as an unboxing video or images, is missing, incomplete, or unclear.
* The product is not damaged or defective.
* Damage caused after delivery due to customer handling, misuse, improper storage, or care.
* Incorrect product, size, colour, theme, quantity, or customization selected by the customer.
* Customized products where the product has been made according to the customer’s confirmed requirements.
* Change of mind after placing an order.
* Minor variations in colour, finish, texture, printing, or design due to lighting, photography, monitor settings, or screen differences.
* Minor handmade variations that do not affect the functionality or intended use of the product.
* Refund requests raised after the allowed 48-hour timeframe.
Cash on Delivery (COD)
COD availability, if offered, will be displayed at checkout for eligible products and delivery locations.
Where COD is available, customers are required to accept and pay for the order upon delivery.
Order Cancellation
Orders once confirmed are not cancellable.
Because many Mallowmere products may be prepared, printed, customized, or packed specifically for the customer, cancellation requests cannot be guaranteed once an order has been confirmed.
For urgent concerns regarding an order, please contact us as soon as possible:
Email: mallowmere1401@gmail.com
Platform Disclosure
This website has been built using StorePecker, an eCommerce website builder that helps businesses create and manage online stores with ease.
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Contact Us
Business Name: Mallowmere
Email: mallowmere1401@gmail.com
Phone: +91 87873 65998
Address: Tripura, India