SHIPPING POLICY
Effective Date: 16 November 2026
Mallowmere creates handmade and customized products, so processing and shipping timelines may vary depending on the product, quantity, customization requirements, and order volume.
1. Shipping Locations
We currently ship to eligible locations across India, subject to courier service availability.
International shipping is currently not available.
2. Order Processing & Dispatch
As many Mallowmere products are handmade and/or customized, orders generally require 2–3 days for preparation and production.
Orders will generally be dispatched within 7 days from the date the order is placed.
For highly customized, large, or bulk orders, additional processing time may be required. If this applies to your order, we will communicate the expected timeline with you.
3. Shipping Charges
As Mallowmere offers customized and handmade products, shipping charges are not fixed in advance.
The final shipping charge will be calculated at the time of dispatch based on factors such as:
* Delivery location
* Package size and weight
* Shipping service selected
* Courier availability
* Order quantity and packaging requirements
The applicable shipping charge will be communicated to the customer before dispatch.
4. Courier Partners
Mallowmere currently uses DTDC and India Post for shipping.
Customers may indicate their preferred courier service where available. The final courier option will depend on service availability for the customer’s location and the nature of the package.
5. Delivery Timeline
The delivery time begins after the order has been dispatched.
Once dispatched, the delivery timeline depends on the destination, courier service, and other factors affecting transportation. The estimated delivery time may therefore vary from one order to another.
Mallowmere will provide tracking details where tracking is available.
6. Delivery Delays
Delivery timelines are estimates and may be affected by circumstances beyond Mallowmere’s control, including:
* Courier delays
* Weather conditions
* Transportation disruptions
* Government restrictions
* Public holidays
* Natural disasters
* Incorrect or incomplete address details
* Failed delivery attempts
* Other unforeseen circumstances
Mallowmere is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.
7. Incorrect Address or Contact Information
Customers are responsible for providing accurate shipping information, including:
* Full name
* Complete delivery address
* PIN code
* Valid phone number
If an order is returned because of an incorrect/incomplete address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges may apply for re-shipping.
8. Damaged or Tampered Packages
If the package appears visibly damaged or tampered with at the time of delivery, customers are advised to photograph the package before opening it.
For damaged or defective products, customers must contact Mallowmere within 48 hours of delivery and provide the required photographs/videos and order details.
A continuous, unedited unboxing video may be required to process a damage or defect claim.
Please refer to our Return & Refund Policy for complete details.
9. Contact
For shipping-related questions, please contact us at:
Mallowmere
Tripura, India
Email: mallowmere1401@gmail.com
Phone: +91 87873 65998